Refund Policy

Effective: 17 October 2026

This policy is part of the Terms of Service. "We" is Odd Parity Ltd, trading as CLUX. Prices are in US dollars (USD). Refunds go back to the card or account you paid with, usually within 5–10 business days of our confirmation. Card purchases are refunded through Stripe, whose Onelink service sells them on our behalf; Onelink can also refund a card purchase itself within 60 days in some cases, for example to settle a payment question. Bank transfers are refunded by bank transfer.

The short version

If you are a consumer, nothing in this policy reduces your rights under the Consumer Rights Act 2015.

To ask: email help@clux.io from the email on your account, say what you bought and when, and whether you want a refund or a credit. We reply within two business days.

Credits

• 14 days, no questions. If you bought credits in the last 14 days, we refund every credit you have not used, at the price you paid per credit in that pack. (A credit from the 30-credit pack at $25 USD refunds at $25/30 USD.) Used credits are not refunded: each one paid for a model call we have already paid for.
• After 14 days. Credits do not expire, so you can keep them. If you want a refund anyway, ask; we refund unused credits where the service did not do what we promised (for example, repeated failures that were not credited back). We may decline a refund that looks like it is for reselling or abuse.
• Fees. We refund the full amount you paid for the unused credits; we absorb the payment processor's fee.
• Closing your account refunds unused credits the same way, at any time.

Your legal right to cancel (consumers)

If you buy as a consumer in the UK, the Consumer Contracts Regulations 2013 give you 14 days from purchase to cancel a contract for digital content or services made online, without giving a reason (regulations 29 and 30: https://www.legislation.gov.uk/uksi/2013/3134).

Credits are digital content that we start supplying as soon as you use one. The law lets you lose the right to cancel for digital content you have started to receive, but only if, at checkout, you expressly agree that we may start supplying immediately and acknowledge that you lose your right to cancel (regulation 37: https://www.legislation.gov.uk/uksi/2013/3134/regulation/37). So:

• The buy buttons on our credits page sit under this statement: "By buying, you ask CLUX to supply your credits now, and you understand that you lose your right to cancel for any credit you use. Unused credits can be refunded within 14 days." Pressing a buy button is that request.
• You can still cancel within 14 days and get the unused credits refunded, which is what this policy gives everyone anyway. Used credits are not refundable.

Founding program and the audit are services. If you ask us to start within the 14 days and then cancel, you pay for what was done up to the cancellation, in proportion (regulation 36). Our own terms below are at least as good as that.

To cancel under these regulations, email help@clux.io with a clear statement that you are canceling; you can use the model cancellation form below, but you do not have to. We refund within 14 days of your cancellation (regulation 34).

Model cancellation form

You may copy this into an email to help@clux.io:

To Odd Parity Ltd, trading as CLUX, 124 City Road, London EC1V 2NX, help@clux.io:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*] / digital content [*]: ……

Ordered on [*] / received on [*]: ……

Name of consumer(s): ……

Address of consumer(s): ……

Signature of consumer(s) (only if this form is notified on paper): ……

Date: ……

[*] Delete as appropriate.

Business customers (buying for a trade, business or profession) do not have this statutory cancellation right; the 14-day credit refund above is a voluntary policy that applies to you anyway.

Founding program ($99 USD per person per year)

• 14 days full, then by the month. Cancel within 14 days of paying for a year: full refund. After that: we refund the unused whole months of the year, rounded down, at one twelfth of the yearly price each. Your founding place and locked price end when you are refunded; places are limited to 50 and a refunded place goes to the next person.

Renewals are refundable in full within 14 days of the renewal charge, and we email you 30 days before any renewal so you can cancel first. Leaving the program and rejoining later does not restore the locked price if the 50 places are full.

The agent-readiness audit ($750 USD)

The guarantee: fewer than five concrete fixes, no charge. Here is how it is assessed:

1. A concrete fix is a change you can make without us: it names the file, the line, what to change, and the check it satisfies. A finding without those four parts is not counted.
2. We count the distinct concrete fixes in the delivered report. Two findings that need the same change count once.
3. If the count is fewer than five, you are not invoiced.
4. If you think a counted fix is not concrete under the definition in (1), tell us within 14 days of delivery, with the reason. We remove any fix that fails the definition and re-count. If the re-count is below five, you pay nothing.
5. Whether a fix is one you agree with or will make does not affect the count. The guarantee is about the report's concreteness, not your roadmap. The re-check within one month is still included if you pay.

Canceling an audit. Cancel before we have started reading your source: you owe nothing. Cancel after we have started: we invoice for the work done, in proportion to the scope completed, capped at the price, and you keep whatever we have written so far. Once the report is delivered the price is due and not refundable, other than under the guarantee.

Things we do not refund

• Credits you used, including on a report you disagree with. The report is an opinion; the credit paid for the model call. If a report was unusable because of an error on our side (blank, truncated, wrong command), tell us and we return the credit.
• Charges from your bank or card issuer, such as foreign-transaction fees.

Disputes and chargebacks

Please email us before opening a chargeback; we resolve almost everything within a business day, and a chargeback costs us a £20 fee whatever the outcome. If you open a chargeback on a purchase we have already refunded, we will tell your card issuer so, and we do not refund the same purchase twice.

Contact

Odd Parity Ltd, trading as CLUX Registered in England and Wales, company number 17522699 124 City Road, London EC1V 2NX help@clux.io